Frequently Asked Questions | FAQ

Possible Fixes:

• Refresh the page and try again.
• Check browser settings and ensure camera & microphone access is enabled.
• If using Safari, go to Preferences → Websites → Camera & Microphone and allow access.

Possible Fixes:

• Check that your microphone is not muted inside the video chat.
• Verify that your browser has microphone permissions enabled.
• Try plugging in a different microphone or headset.

Possible Fixes:

• Make sure your browser supports screen sharing (Chrome & Edge work best).
• If using Mac, go to System Preferences → Security & Privacy → Screen Recording and allow your browser to record.
• Restart your browser and try again.

🚀 Possible Causes & Fixes for Video Lag

1️⃣ Check Your Internet Speed

• Minimum speed required: 5 Mbps upload & download
• Recommended speed for best performance: 10 Mbps+
• Fix: Run a speed test at Speedtest.net

2️⃣ Reduce Video Quality to Improve Speed

• If the connection is slow, lower the video resolution in the settings inside the video chat.
• Fix: Click on the gear icon in the video chat and set quality to 360p or low bandwidth mode.

3️⃣ Close Unused Apps & Browser Tabs

• Streaming music, large file downloads, or open tabs can slow down your video.
• Fix: Close other applications, especially Zoom, YouTube, or downloads.

4️⃣ Switch to a Wired Connection

• WiFi can be unstable. If possible, use a wired Ethernet connection instead of WiFi.
• Fix: Move closer to your router or plug in an Ethernet cable.

5️⃣ Restart Your Device & Browser

• Sometimes, a simple restart fixes lag issues.
• Fix: Close your browser, restart your device, and rejoin the meeting.